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A step-by-step guide to opening an online shop on Tmall Global

opening shop on tmall, tmall global, business in china

Tmall, China's largest B2C platform owned by e-commerce conglomerate Alibaba Group Holdings Ltd., controls over 50 percent of China's B2C market share.

In 2013, Tmall launched Tmall Global: a cross-border, online platform that allows international brands and retailers to sell directly to Chinese consumers without having a physical presence in China. With Tmall Global, orders can be shipped directly from abroad and payments may be settled in the preferred currency. The goods are sent directly to China by consolidated shipment or express mail delivery, and distributed through Tmall bonded warehouses. Tmall's international cross-border dropshipping specialists ensure delivery to Chinese consumers within 5-8 work days.

In this article, we walk you through the eligibility requirements, application and set-up procedures for setting up an online shop on Tmall Global.

Basic Business Requirements

Companies registered outside of mainland China are eligible to participate on Tmall Global. The company must have a retail or trading license in the country of origin, and either own the brand or be an authorized distributor. It must be: 

A registered corporate entity outside of mainland China

Possess retail and trade qualifications overseas

Be the brand owner or authorized agency or possess the purchase voucher

Possess the relevant stock certificates

Operating Process Requirements

To comply with Chinese consumer laws, foreign merchants need to offer Chinese language customer support, provide a way to handle customer returns in China and arrange overseas shipping directly to Chinese consumers. Tmall Global can assist with outsourcing these processes to third party service providers.

Products: Products originally produced or sold overseas must be genuine, complete with a certificate of origin and clear both Chinese international customs and Tmall Global security.

Labeling: Product labels must use Chinese descriptions, international units of measurement and feature Chinese language customer support.

Logistics: Logistics services must commence within 72 hours via either direct delivery or from a mainland China bonded warehouse. A tracking delivery system is also required.

Service: After sale services must have set locations for handling returns on the Chinese mainland.

Choosing your store

Flagship Store

In order to open a flagship store the products must have the relevant trade mark registrations in Hong Kong (® or ™). If the merchant is a brand owner, they must provide the trademark registration certificate for their products. If the merchant is an exclusive authorized dealer, they must also provide the letter of authorization for selling the products. 


To open a marketplace the merchant must have a Class 35 trademark or 'Service Mark' in Hong Kong for the brand. If the merchant is the owner of the service mark, they must also provide a trademark registration certificate. If the merchant is not the owner, they must provide the service mark and evidence of their exclusive authorization to operate a store on Tmall.hk Website using the service mark.

Specialty Store

To open a specialty store the merchant must have evidence of the product source and invoices for the products purchased. The name of the shop shall not infringe the legitimate rights of others. Specialty store types may sell products of up to two categories.

Authorized Store

To open an authorized store, the products must have trade mark registration in Hong Kong. If the merchant is not the owner of the trademark, they must also provide evidence of authorization to operate a store on the Tmall.hk platform.

Entry Preparation

1. Determine needs from third party service providers (TPs)

In March this year, Tmall announced an invitation-only policy with regard to Tmall Global registration. Until recently, foreign companies were able to sign up on their own via Tmall Global. However, companies must now use authorized 'Tmall Partners' (TPs) with an existing relationship with Tmall to gain invitation to the site. As a result, an industry of Tmall Partners has erupted, with a multitude of large and small players occupying the space. It is crucial for smaller brands, or those newer to the China market, to find a cost-effective and trustworthy Tmall Partner.

2. Complete negotiations and sign contracts with TPs

3. Determine compatibility and resource requirements

4. Create logistics plan

5. Prepare necessary documents

6. Reserve technical resources

7. Begin Application Programming Interface (API) integration 

Store Application

1. Sign Tmall.com/Alipay agreement

2. Open an Alipay account

The foreign company needs to open an Alipay account to be able to receive payment. Alipay works much like Paypal in the west, linking an Alipay merchant account to the company's bank account. Chinese consumers can pay for products through Alipay in RMB. Alipay then converts the RMB into foreign currency and remits it to the company's foreign bank account, which means there is no need to open a Chinese bank account. Alipay charges a service fee between 1.8 and 3 percent of the transaction value. The higher the monthly transaction value is, the lower the fee.

Fees and Charges


Merchants opening any store type must submit the required $25,000 security deposit to operate via Tmall Global. This one-time fee is used as collateral in the case of any damages or expenses incurred by Tmall Global or any customer as a result of merchants' breach of the terms and conditions of the Tmall Global Merchant Service Agreement and other rules and policies of Tmall Global. 

Annual Fee

An annual fee is payable to Tmall Global yearly for services rendered. This fee is dependent upon the merchant's registered primary category. Merchants applying for multiple categories will pay the highest annual fee of the categories they are operating.

Real Time Transaction Fee

Tmall Global charges a commission fee based on the category of the product sold. The commission fee is calculated using the product price and the logistics cost: Commission Fee ={(Product Price) + (Logistics Fee)}* Applicable Commission Rate. 

Alipay Service Fee

Alipay charges a one percent service fee, applied to each transaction via Tmall.hk. The applicable transaction is the total of the product price and logistics fee: Alipay Service Fee =((Product Price) + (Logistics Fee))* .01. Technical Service Fees charged by Tmall Global are exclusive of any taxes, duties or other governmental levies or any financial charges.


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